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Digital Trouble Ticket (DTT)
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Introduction to DTT
Introduction to DTT
Check your Understanding - Introduction to DTT
Trouble ticket categorization
Trouble ticket categorization
Check your Understanding - Ticket Categorization
Logging and viewing the trouble tickets
Logging and viewing the trouble tickets
Check your Understanding - Logging & Viewing Tickets
Ticket handling on the customer portal
Ticket handling on the customer portal
Check your Understanding - Ticket Handling
The Admin Portal
The Admin portal- Part 1
The Admin portal- Part 2
Check your Understanding - Admin Portal
Final Assessment
Final Assessment
Course Completion Survey
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Ticket handling on the customer portal
◄ Check your Understanding - Logging & Viewing Tickets
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Announcements
Introduction to DTT
Check your Understanding - Introduction to DTT
Trouble ticket categorization
Check your Understanding - Ticket Categorization
Logging and viewing the trouble tickets
Check your Understanding - Logging & Viewing Tickets
Check your Understanding - Ticket Handling
The Admin portal- Part 1
The Admin portal- Part 2
Check your Understanding - Admin Portal
Final Assessment
Start
Check your Understanding - Ticket Handling ►