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DCLM Fundamentals

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DCLM - An Overview

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Announcements

Understanding the Dashboard

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Retail Registration

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Corporate Registration

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360 Degree View

360 Degree View - Profile
360 Degree View - Account
360 Degree View - Service

Service Requests

Denylist/Allowlist - Customer
Denylist/Allowlist - Account
Denylist/Allowlist - Product
Change of Service ID
Keep My Number
Add Service
Add VAS
Remove VAS
Change of Plan
Credit Limit Modification
Suspend Services
Revoke Suspended Service
Migration - Postpaid to Prepaid
Migration - Prepaid to Postpaid
Soft Suspension
Revoke Soft Suspension
Bar and Unbar Services
Terminate Service
Change Language
SIM Change
Transfer of Ownership
Dunning
Bill Payment

Course Completion Survey

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Course Completion certificate

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